- ABOUT US
Closed for MLK, Jr. Day
Posted 6 days ago
We'll be closed Monday, January 18th for Martin Luther King, Jr. Day. As always, online banking, the mobile app, and our ATMs are available 24/7.
An Update on Governor DeWine's Remarks
Posted 2 months ago
At Pillar, we’re monitoring and evaluating the COVID-19 situation every day and taking several precautions to protect our members and employees. On Wednesday, Governor DeWine addressed all Ohioans about the recent increase in cases and what steps may need to be taken in the future. (You can read his address here or view it here.) Currently there are no plans to close the lobby at Barks Road. If this changes, we’ll send an update through the website, email, and our social media channels. We want to remind you that masks are required to enter the building. Our drive-thru remains available as an option if that’s more comfortable for you. We appreciate your continued cooperation as we work together to keep our community and households safe.
Kenton Avenue Hours of Operation Changing
Posted 3 months ago
In 2020, your credit union has undergone many changes.
Perhaps the most significant was our name change to Pillar - better representing the thousands of members we serve, our board, the staff, and the credit union itself - standing strong since 1960.
We also expanded and renovated the Barks Road office to accommodate our recent growth.
While the above two were planned events, COVID-19 landed on us with no notice and imposed many operational changes. We have complied with the health department and CDC guidelines in our offices to keep employees and members safe.
The Board of Directors and management team gathered data on traffic at the Kenton Avenue location over the last five years and find that the number of transactions is declining substantially. To make sure Pillar’s resources (both human and financial) are allocated in a responsible way, drive-thru services at Kenton Avenue will be limited to Thursday and Friday only starting November 1, 2020. ATM services will always be available with no changes anticipated or planned.
This certainly wasn’t a quick or easy decision and we’ve spent countless hours going over the information and coming to this decision. We recognize and regret the inconvenience caused due to this change and appreciate your continued support.
Board of Directors & Management
Christmas Clubs Disbursed
Posted 2 months ago
Congrats to the over 250 members who took advantage of our free Christmas Club savings program. You saved a combined total of $246,158 this year! All Christmas Clubs automatically transferred into your selected account on Monday, October 19th.
Start up a new one right away to start saving for the holidays in 2021. We even have a calculator so you can see how much you could save in a year. CLICK HERE to check it out.
Teachers' Fund Grant Winners Announced
Posted 5 months ago
The Marion Community Foundation recently announced the first grant recipients from our newly created Pillar Credit Union Teachers' Fund.
Our CEO and President, Vidya Iyengar, congratulates all the 2020 winners. “We established the fund to promote novel and creative teaching tools for teachers and most importantly, to benefit the students in our community.”
Six programs were selected for awards. They include the purchase of document cameras (Pleasant Elementary School), equipment to record classroom instruction for online learning (Tri-Rivers Career Center), STEAM classroom materials (Heritage & Liberty Elementary - River Valley Schools), music practice software (Pleasant Middle School), and expanded multicultural literature offerings (Hayes Elementary - Marion City Schools).
You can learn more about the fund (and how to support it further) by clicking HERE.
Be Sure You Verify Fraud Protection Calls
Posted 6 months ago
We've had several members say they've received a call from someone stating they're calling from the Fraud Department. The message instructs the member to call them back at an 800 number and verify the last 4 digits on their card. While sometimes this could be a phishing scam, there are instances where this is legitimate. If you receive a call and you’re suspicious, get the case number they're supplying, hang up, call our number (740-389-9960), and someone on our staff will be able to verify. The numbers to call for our fraud protection partner are 1-844-682-4502 or 1-877-273-5740. Again, just because that number shows up on caller ID that doesn't guarantee it's legitimate.
Barks Rd Lobby Open | Kenton Ave Remains Drive-Thru Only
Posted 8 months ago
Our lobby at Barks Road is now open for daily transactions. Based on CDC guidelines, we've made some adjustments to better protect you and our staff. All business at Kenton Avenue remains as drive-thru and ATM only for the time being.
Member Relief Program (updated 6/16/2020)
Posted 8 months ago
In one way or another, we’re all feeling the impact of COVID-19 in our daily lives. Your credit union is here for you and we’re here for good. People helping people isn’t merely a saying, it’s a way of doing business and that will never change.
With this in mind, we’ve developed programs which can help you if you're experiencing financial hardship due to the COVID-19 pandemic.*
Consumer Payment Deferral – We’ll work with you to offer a payment deferral for up to 90 days with no credit bureau impact and no late fees. Contact the Loan Department at 740-389-9960, extension: 410 or CLICK HERE to download the payment deferral form.
Mortgage and Home Equity Payment Deferral – We’ll work with you to offer a payment deferral for up to 90 days with no credit bureau impact. (If your MCCU mortgage loan is serviced through Superior Credit Union, please contact them directly at 1-877-717-2271 for assistance.)
Increasing Daily ATM Withdrawal Limits – We’ll adjust the limit upon request from you.
Waiving Early Share Certificate (CD) Withdrawal Penalties – We’ll waive the early withdrawal penalty fees if you close or partial withdrawal from your Share Certificates (CDs) before the maturity date.
Foreclosures– We will not initiate any new foreclosure actions on residential properties.
Unemployment Benefits – You may direct deposit your benefits to your account at Pillar for easy access.
If you’ve been financially impacted by this pandemic, call us at 740-389-9960. Our staff is ready to discuss any of these options with you. Now, more than ever, we’re here to support members like you during these uncertain times.
*These relief measures are temporary and are subject to change
Marion Community Credit Union becomes Pillar Credit Union
Posted 8 months ago
We’re excited to announce, after 60 years in business, Marion Community Credit Union is changing its name to Pillar Credit Union. The new name is both a tribute to the members who have supported our growth and a signal of the strength and stability of the credit union. It also represents our commitment to be the financial institution of choice for our members and other consumers in the areas we serve. CLICK HERE to read the full announcement and a list of Frequently Asked Questions.
New Online Banking Security Feature
Posted 6 months ago
We want you to be aware of new security features for online banking.
We now have two-factor authentication in place when you login to your online banking from any unregistered device. You will now be given options beyond your selected security questions including having a one-time code sent to you via email or text.
These options will only be available for the email or cell phone associated with your account. If you're on a previously registered device, you might not see this new feature immediately.
If you have any additional questions, please contact us at firstname.lastname@example.org or 740-389-9960.
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