- ABOUT US
Pillar Credit Union, Inc. is owned by you, our members and run by a Board of Directors you elect. You can be confident that your financial privacy is a top priority of this credit union. We are required by law to give you this privacy notice to explain how we collect, use and safeguard your personal financial information. If you have any questions, please contact us at (740) 389-9960.
What do we do with your personal information?
Read the Privacy Notice (PDF)
Pillar Credit Union collects non public personal information about you from the following sources:
- Information we receive from you on applications or other forms.
- Information about your transactions with us or others.
- Information we receive from a consumer reporting agency.
We are committed to providing you with competitive products and services designed to meet your financial needs, which necessitates that we share information about you to complete your transactions and to provide you with certain financial opportunities. In order to do so, we have entered into agreements with other companies that provide either services to us or additional financial products for you to consider. Each of these companies has been approved by the credit union's Board of Directors, and is not permitted to sell the information we provide to them to any third parties. Pillar Credit Union does not sell member information.
We may disclose all of the information we collect as described above to other financial institutions with whom we have joint marketing agreements.
We may also disclose all of the information we collect as described above under other circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions, or protect the security of our financial records.
If you terminate your membership with Pillar Credit Union, Inc. we will not share information we have collected about you, expect as permitted by law.
Pillar Credit Union, Inc. restricts access to nonpublic personal information about you to those employees who have specific business purpose for using it. Our employees are trained on the importance of maintaining confidentiality and member privacy. We maintain physical, electronic, and procedural safeguards that comply with federal regulations and leading industry practices to safeguard your nonpublic personal information.
Effective June 19, 2009
Updated November 18, 2020
1. Information That We Collect
When you visit our Website, we receive and collect certain information about you. The information that we receive and collect depends in part on what you do when you visit our Website. You may be able to improve your experience on our Website when you tell us who you are - for example, by signing up for e-statements, applying for products, making inquiries, or requesting further information about a product or service.
Some of the information you may submit is personally identifiable information, but much of it is not. Personally, identifiable information is information that identifies a particular person. Examples include your name, phone number, address, and social security number. It is possible to browse our Website without actively submitting any personally identifiable information.
We may use this information for a number of purposes, for example, to better service your requests and/or inquiries, monitor Website usage and/or performance, improve the customer/member experience of our Website, ensure technological compatibility with your computer, protect against fraud or identity theft, or conduct aggregate analyses on usage patterns.
Automatically Collected Information
Every time you visit a website, some information is automatically collected from you. For example, this information may include some or all of the following items: your computer’s Internet Protocol (IP) address and/or domain; type and version of Internet browser software and operating system you use; date, time, and duration of your Website access; specific pages, buttons, images, videos, links, or forms that you access while visiting the Website; and demographic information concerning the country of origin of your computer and the language(s) used by it.
Information Collected via Cookies and Other Similar Technology
In addition to using cookies, we may also use similar technologies to track users’ interactions with our Website. Some of these technologies include web beacons (transparent graphical images placed on a website) and flash objects.
We may use these technologies on our Website to verify your identity, remember personal settings including your preferences, to offer you additional options or enhance your online experience, and to improve our products and services. We may also use them for marketing site personalization, and tracking of online applications and programs and/or tracking the effectiveness of advertisements for our products and services, referred to as banner ads, that we may place on our Website or other linked and/or partner websites. Cookies used for tracking advertising effectiveness do not collect personally identifiable information. In order to better serve you, some of these technologies allow us the ability to view your past interactions with our Websites and/or online banking environment for customer/member service, troubleshooting, risk analysis and fraud detection, as well as other related purposes.
2. Information You Choose to Submit
For most of the browsing on our Website, we neither require nor collect personally identifiable information. You can browse our Website and take as much time as you want to review our services without having to submit such information.
3. E-Mail Communications
Forms of communication such as, e-mail, text messaging, our Website “Contact Us” or similar forms, or other forms of electronic communication are inherently insecure. Please refrain from submitting sensitive personal information (such as account number or social security number) via e-mail or similar method of communication.
When you send an e-mail to us, you are communicating with us electronically and consent to receive reply communications from us or our providers electronically. We may retain the content of the e-mail, your e-mail address, and our response in order to better service your needs or for legal and regulatory reasons.
4. Personal Information on Children
We respect the privacy of your children and encourage all parents to supervise their children’s computer usage. We do not knowingly collect or retain personal information from children under the age of thirteen. We advise all visitors to our Website under the age of 13 not to disclose or provide any personally identifiable information on our Website. To learn more about the Children’s Online Privacy Protect Act (COPPA) please visit the Federal Trade Commission’s website at: www.ftc.gov/kidzprivacy.
5. Third Party Websites
Our Website may contain links to third party websites. These links and pointers to third party websites are not part of our Website. Neither Pillar Credit Union, Inc. nor its affiliates make any representations or warranties regarding these third-party websites. We are not responsible for any losses or damages in connection with the information, security, privacy practices, availability, content or accuracy of materials of such third-party websites. These third-party websites might have privacy policies different from us and third-party websites may provide less privacy and/or security than our Website. We encourage you to review the privacy and security policies of all third-party websites before you share any personally identifiable information.
6. Additional Uses or Sharing of Your Information
In response to judicial or other governmental subpoenas, warrants and court orders served on us in accordance with their terms, or as otherwise required by applicable law;
- To comply with legal, regulatory or administrative requirements of governmental authorities;
- To protect our rights or property, protect our legitimate business interests, to enforce the provisions of our terms or policies, in cases of member fraud/disputes, and/or to prevent harm to you or others;
- To protect or defend us and any of our officers, directors, employees, agents, contractors and partners, in connection with any legal action, claim or dispute;
- As permitted or required by law or as authorized by you.
7. Online Security
We maintain security standards that are designed to protect your information as it is transmitted from your computer to our network. This technology is called Secure Socket Layer (SSL). SSL is the leading security protocol for data transfer on the Internet and helps to protect the safety and confidentiality of your online banking information.
8. How to Protect Your Personally Identifiable Information
You have a role in helping us by safeguarding your information from others. You have several options when deciding how you can best protect your personally identifiable information. One option is simply not to volunteer it. The Federal Trade Commission’s websites: (www.ftc.gov www.ftc.gov/idtheft and www.onguardonline.gov) offer useful information about how to protect your personally identifiable information.
9. Online Banking
We offer Online Banking access to our members who have signed a request for this service. It is your responsibility to safe-guard your sign-on information. We do suggest you create a User Name and Password that includes upper/lower case letters, numbers and symbols and do not store this information on your device or disclose it to others. To further safe-guard your account information, we have added Multi-Factor Authentication features which you are required to set-up upon your initial access to our Online Banking website. Some further security features we utilize are: pre-selected Security Image display, Captcha Security graphical word input, and security Challenge Questions. Online Banking has a Mobile app for use with your electronic devices. We require you to download the Mobile app to your electronic device and register the device prior to being activated for use. Remote Deposit Check (RDC) service may be available for qualified Mobile app users with a signed RDC application. BillPay service is also available for checking account holders through our Online Banking.
10. Suspicious E-Mail
We will never e-mail you to request personal account information over the Internet or by any other means. Help protect yourself against online fraud - if you suspect that an unsolicited e-mail is fraudulent, please contact us directly at 740/389-9960 or in person.
11. Notice to Persons Accessing this Website Outside the United States
If you reside outside the U.S., any information you provide to us on our Website will be transferred out of your country and into the U.S. If you do not want your personally identifiable information to leave your country, do not provide the information to us. By providing personally identifiable information to us, you explicitly consent to the transfer of your information to the U.S.
13. Questions or Comments
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